Effective Date: July 23, 2026
These Terms of Service set out the legally binding agreement between you, the user and customer of our platform, and HOME DEPOT MEXICO S. DE R.L. DE C.V., the operator of the official website www.homedepot-shop.com. Our complete official contact details are fully disclosed for full transparency: registered physical address at Av. Ricardo Margain Zozaya No. 605, Col. Santa Engracia, San Pedro Garza García, Nuevo León 66267, Mexico, customer support hotline reachable at +(52) 81 50008700, and dedicated service inquiry email: mossytuu@homedepot-shop.com. By accessing, browsing, registering an account, adding items to your cart, clicking BUY NOW, SHOP THE SALE or completing any purchase of our home storage products on this website, you confirm that you have fully read, understood and agreed to be bound by every clause laid out in these Terms of Service, alongside our independent Privacy Policy, Shipping Policy and Refund and Returns Policy. As a brand with over 8 years of industry experience, 120,000+ happy customers across Mexico, 160+ different compact kitchen and bathroom organizers in our product line, and a proven 97.8% customer satisfaction rate, we are committed to delivering sleek, space-saving small organizers that turn every cluttered corner of your kitchen and bathroom into a neat, functional spot that fits perfectly with your daily lifestyle. These terms are designed to protect the legitimate rights and interests of both parties, maintain a fair, trusted shopping ecosystem, and ensure every user enjoys a secure, pleasant experience on our platform, aligned with our core brand slogan: Small Racks, Tidy Kitchen & Bath.
1. Platform Eligibility and Account Registration Rules
All users who access and use this website confirm that they are at least 18 years of age, or have the full legal consent and supervision of a parent or legal guardian to create an account and make purchases on our platform. If you do not meet this age requirement, you are not permitted to submit order information, provide personal payment details or complete any transaction on www.homedepot-shop.com.
When you choose to register for a My Account profile on our website, you agree to provide accurate, complete, up-to-date personal information including your full legal name, valid contact phone number, active email address, accurate billing and shipping address, and you will promptly update all account details to keep them current whenever your personal information changes. You hold full sole responsibility for safeguarding the login credentials, account password and all activities that occur under your registered account. You must immediately notify our support team via the official contact channels listed on this page if you detect any unauthorized access, account breach or suspicious activity linked to your profile. Our team reserves the full right to suspend, restrict or permanently terminate your registered account at any time if we confirm you have submitted false personal information, violated any clause in these Terms of Service, or engaged in fraudulent activities that damage the interests of the platform or other customers.
2. Product Information, Pricing and Transaction Terms
All product descriptions, specification parameters, size dimensions, material introductions, high-resolution display images and application scenario previews posted on our website for our 160+ compact kitchen and bathroom organizers are curated with great care to ensure maximum accuracy for every customer. However, there may be minor, unavoidable discrepancies between the displayed products on your device screen and the physical items you receive, caused by different screen color calibration settings, minor manual production tolerances that fall within the standard industry range, which do not count as valid quality defects. All product pricing information published on the website is denominated in Mexican Peso (MXN), and includes applicable local value-added tax as required by Mexican commercial regulations, unless otherwise explicitly marked on the corresponding product page. We reserve the right to adjust product pricing, launch limited-time discount activities for our New Compact Organizers new arrival line or Top Storage Picks best-selling series, or revise promotional campaign rules at any time at our sole discretion, without prior individual notification to every registered user.
When you complete a valid order for our small organizers on our platform, you confirm that you fully agree to pay the full listed product price, plus any applicable shipping fees, expedited service surcharges or other related service fees clearly displayed on your checkout page before you confirm the payment. Once we confirm your payment has been successfully verified, we will send you an official order confirmation email to your registered email address, marking the formal establishment of the purchase contract between you and HOME DEPOT MEXICO S. DE R.L. DE C.V. We strictly follow the order processing, shipping delivery and exception handling rules defined in our independent official Shipping Policy, which you can access at any time on our website footer, to ensure every ordered product is delivered to your designated shipping address properly.
3. Prohibited User Conduct
When accessing and using the services provided by www.homedepot-shop.com, you explicitly agree that you will not engage in any of the following prohibited behaviors:
- Any illegal, fraudulent or malicious order placement activities, including submitting false order information, making unauthorized purchases using other people’s payment methods without permission, or creating multiple fake accounts to abuse discount benefits and promotional activities
- Modifying, tampering, decompiling, reverse engineering or conducting any form of malicious attack on the website system, server infrastructure or underlying code of our platform, to steal user personal data, disrupt normal website operation or create abnormal orders
- Distributing, uploading or spreading malicious virus programs, spam content, illegal inflammatory information or any content that violates public order and good morals through any interactive function of our website
- Reproducing, copying, reselling, circulating or commercially using any of our platform’s exclusive product design drawings, text descriptions, original image content, brand trademarks and intellectual property assets without our explicit written authorization
- Abusing our after-sales service policy by repeatedly submitting unreasonable return requests, attempting to get “refund only” treatment while retaining the purchased organizers, which violates the rules clearly defined in our official Refund and Returns Policy.
If our monitoring system detects that you have engaged in any of the above prohibited behaviors, we have the right to immediately terminate your account, reject all your subsequent order applications, reserve the right to pursue corresponding legal compensation and liability according to relevant Mexican laws, and report serious malicious illegal acts to the local competent law enforcement authorities.
4. Intellectual Property Rights Statement
All content published on www.homedepot-shop.com, including but not limited to our brand name “HOME DEPOT”, the exclusive registered slogan “Small Racks, Tidy Kitchen & Bath”, all product design patents for our 160+ compact organizers, original product photos, website interface design, text copy writing, system architecture, logo and trademark elements, are all exclusive intellectual property assets owned by HOME DEPOT MEXICO S. DE R.L. DE C.V., which are fully protected by Mexican intellectual property laws and relevant international copyright conventions.
Without our prior explicit written permission, no user, third-party merchant or other organization is allowed to copy, distribute, modify, display, use for commercial resale activities, or create derivative products based on any of our intellectual property content. Any unauthorized infringement behavior will be firmly pursued for corresponding legal responsibility by our professional legal team, to protect our brand reputation and the legitimate rights and interests of all customers who trust our products. When you submit product usage feedback, show your home tidy space sharing content to our official customer service, you automatically grant our platform a non-exclusive, royalty-free, perpetual right to use, edit and display your shared content for non-commercial product promotion and user case display purposes.
5. Third-Party Services and Disclaimer Clauses
Our platform will cooperate with strictly vetted, compliant third-party service providers to support normal operation of our e-commerce services, including payment processing institutions, national logistics delivery partners, cloud server providers, and official data security service vendors. We will always sign strict data protection confidentiality agreements with all third-party partners, to make sure your personal information is protected in full compliance with the rules laid out in our Privacy Policy. However, we do not bear legal liability for any data leakage, service interruption or financial loss caused by unexpected incidents that are completely attributable to the third-party service providers, which are outside our reasonable control scope.
Our platform’s services are provided on an “as is” and “as available” basis. We do not guarantee that the website will run completely uninterrupted, or that there will be zero technical bugs, temporary network downtime or system maintenance periods. We will try our best to notify all users in advance through prominent notices on the homepage for planned system maintenance, and restore full service access as soon as possible. Under no circumstances will HOME DEPOT MEXICO S. DE R.L. DE C.V. be liable for any indirect, incidental, consequential, punitive special damages including lost profits, work delays or extra related costs that exceed the total actual order amount you paid for the corresponding compact organizer.
6. Modification of Terms and Governing Jurisdiction
We reserve the right to revise, update and adjust these Terms of Service at any time to adapt to new business operation needs, new product feature launches, updated Mexican regulatory requirements or industry standard changes. All revised versions of these terms will be published on this corresponding page of our website, with the new updated effective date clearly marked. We will also post a prominent pop-up reminder on the homepage of www.homedepot-shop.com to inform all registered users of the policy update. Your continued access to the website and completion of new purchases after the effective date of the revised terms will be regarded as your full acceptance of all updated clauses in the new Terms of Service.
These Terms of Service are governed and interpreted in full accordance with the laws of the United Mexican States. Any disputes, disagreements or claims arising from your use of our website services, product purchase transactions and related activities will first be resolved through friendly consultation between both parties. If the consultation fails to reach a mutually satisfactory solution, both parties agree that the exclusive jurisdiction for all legal proceedings will belong to the competent courts located in San Pedro Garza García, Nuevo León, Mexico.
7. Contact Information
If you have any questions, doubts or suggestions about any clauses in these Terms of Service, you can contact our dedicated service support team at any time through our official channels:
- Full Operating Entity: HOME DEPOT MEXICO S. DE R.L. DE C.V.
- Registered Address: Av. Ricardo Margain Zozaya No. 605, Col. Santa Engracia, San Pedro Garza García, Nuevo León 66267, Mexico
- Official Contact Phone: +(52) 81 50008700
- Dedicated Service Inquiry Email: mossytuu@homedepot-shop.com
Our team will respond to your inquiry within 24 working hours, and work with you to resolve any related issues properly. We will always adhere to the service principles that have supported our 8 years of development, help more of the 120,000+ existing and new customers create tidy, clutter-free kitchen and bathroom spaces, and maintain our long-standing 97.8% satisfaction rate for every shopper that chooses our compact organizers.